Terms of Service
Entire Agreement
Unless otherwise indicated, the following terms and conditions of sale will apply all purchases from Knotty WoodCraft (www.Knottywoodctraftshop.com) both online at www.knottywoodcraftshop.com and in person, and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s), which is subject to additional or altered terms and conditions, will be null and void, unless you are a Customer with which Knotty WoodCraft has expressly agreed in writing to alternative terms and conditions (“Agreement”). If you have such an Agreement, the terms and conditions of that Agreement shall govern in the event and to the extent there is a conflict with these terms and conditions. Knotty WoodCraft reserves the right to vary such terms and conditions for other sales by Knotty WoodCraft, including without limitation any sales that are initiated but not completed through KnottywoodCraftshop.com.
1. Acceptance of Order
Acceptance of any order from buyer ("Buyer") is subject to approval and acceptance by Knotty WoodCraft and, when applicable, Knotty WoodCraft suppliers. Knotty WoodCfraft reserves the right to accept or reject any order without liability to Knotty WoodCraft, including without limitation, if Buyer’s credit becomes unsatisfactory to Knotty WoodCraft, and/or to immediately change the terms of any credit extended to Buyer.
Each door is prepped to your specifications. Buyer assumes all risks of incorrect specifications and measurements. Your order authorizes Knotty WoodCraft to furnish the products described and rendered. Knotty WoodCraft is only responsible for furnishing and shipping the item as specified on your order. All return shipments at Buyer's risk and expense.
2. Prices & Shipments
Prices shall be those in effect at the time Knotty Wood Craft accepts the applicable order from Buyer. Prices listed include shipping, but do not include applicable taxes, and are subject to correction or change without notice.
3. Payment
For online orders, payment is required at the time the order is placed. Visa, MasterCard, American Express, and Discover credit cards are accepted. Quoted orders may be paid via the same with the addition of electronic bank transfer or by mail via cashier’s check or personal check. All non-credit card orders are subject to a 10 business-day hold. Full payment is due at the time of order unless otherwise agreed-upon.
4. Payment of Taxes
Prices shown do not include sales or other taxes imposed on the sale of goods. Taxes now or hereafter imposed upon sales or shipments will be added to the purchase price. Buyer agrees to pay all taxes of every description, federal, state, and municipal, that arise as a result of this sale, excluding income taxes.
5.For approved Deposit Agrrements, 50% of order total plus all applicable sales tax must be paid to reserve a place in line and doing so constitutes an understanding of all terms of sale and policies. You will receive an invoice stating the same. This deposit is non refundable. Remainder must be paid before order ships. This is a contractually binding agreement for both parties.
6. Shipping & Delivery
Large items such as doors are shipped directly to Buyer’s home or job site in the 48 contiguous states and East Tennessee and Northwest Georgia doors are shipped ground via common carrier on a secure crate system designed to protect them during shipment. There are times the delivery address exceeds what is affordable given common logistics, in this instance; Doors and other large items will be shipped to a local delivery terminal. The delivery terminal will call when item arrives to schedule a delivery appointment. Deliveries are generally made between the hours of 8:00 AM and 5:00 PM Monday through Friday.
Fed-Ex and UPS are the primary carriers for most smaller items.
Once shipped, Knotty WoodCraft will provide Buyer with information including the carrier’s name and contact information, and tracking numbers. When it is received in the destination terminal the freight company will contact you to schedule delivery.
Our carriers provide a curbside delivery with lift-gate and pallet jack service. Curbside delivery service provides delivery of your door(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.
In most cases the delivery truck will pull up to the curb outside of your job site within your appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. Our door units are heavy and therefore we recommend at least 2 people be present at time of delivery. The truck driver might assist with moving it into a location such as a garage, but they are not required to do so.
A lift-gate and pallet jack are included with every delivery. However, large doors might exceed the capacity of the truck’s lift-gate. In this case, it is the customer's responsibility to unload the doors from the back of the truck therefore we recommend at least 2 people be present at time of delivery. The driver will sometimes assist in removing the product from the truck, but they are not required to do so.
At the point of delivery, Knotty WoodCraft will have paid all standard shipping costs. The Buyer should not be required to pay anything additional to the carrier at the time of delivery. Any and all such payments, if made by the Buyer to the carrier or its representatives for any additional services, will be at Buyer’s sole discretion and expense, and Knotty WoodCraft is not liable for same.
If the Buyer or Buyer's representative is not present to accept delivery a re-delivery fee will be charged. If Buyer is unable to be contacted to schedule delivery within two (2) days once the local carrier is in possession of your item(s), daily storage fees will be assessed. If the delivery address is inaccessible or invalid, Buyer agrees to pay any additional delivery charges to have the order re-routed to an accessible address or alternate address. Buyer is solely responsible for any fees or costs (including, but not limited to, storage and re-delivery) resulting from Buyer’s failure to take delivery on the scheduled time and/or at the originally specified delivery address.
Upon delivery, Buyer is responsible for un-crating and/or un-boxing item(s), and thoroughly inspecting the delivery for shortages or signs of damage before releasing the carrier’s driver. Buyer will be required to sign a Proof of Delivery receipt. Any damage to the item(s) or packaging should be noted on the delivery receipt. Knotty WoodCraft is not liable for any damages that are not noted on the carrier’s delivery receipt. If delivery is refused due to damage, note “delivery refused due to damage” on the receipt. If the driver is unable or unwilling to wait on inspection, please note on the delivery receipt "potential damage subject to inspection." If the Buyer finds any freight damage after the driver has left it is the Buyer’s responsibility to file a claim with the carrier. A signature is required for all deliveries; carrier is unable to complete delivery without a signed delivery receipt.
Knotty WioodCraft assumes no responsibility or liability for damage to items(s) and/or personal injury to an individual or any other issue that may arise from the delivery process.
We ship according to our published lead times. We expect our customers to order accordingly and be prepared to accept the door within the lead time quoted (plus transit time). In the event the customer is unable to accept delivery when it is shipped, the customer will be responsible for any storage fees incurred from the freight delivery provider. Generally these fees are $30 - $50 per day. These fees will need to be paid in full before the door is released for delivery. Storage is not an option in all cases.
In the event that the delivery address requires a change after the order has shipped, the customer will be responsible for any charges as a result of the change of address. Even changes in the same city might require additional fees because of the delivery circumstances, required delivery services, etc. It is the customer's responsibility to provide accurate delivery address information at the time of order.
Any change of address or delivery contact information must be received in writing prior to your order shipping. Any changes made to the address and / or phone number after the order has been shipped is subject to a reconsignment fee, which is charged to us by the carrier. Changes made after your order has shipped will also result in delivery delays.
It is the customer's responsibility to pay any re-consignment fees if any address or contact information is made after the order has shipped. These fees will be expected to be paid prior to releasing the shipment for reconsignment. Typical reconsignment fee is $150, but may exceed this depending on the extent of the change.
7. Delay in Delivery
Knotty WoodCraft is not to be accountable or liable for delays in delivery or other failures in performance occasioned by acts of God, political/social unrest, acts or threats of terrorism, computer or electronic interruptions, failure of its suppliers to ship or deliver on time, or other circumstances beyond Knotty WoodCraft’s reasonable control. Factory shipment or delivery dates are the best estimates of Knotty WoodCraft and its suppliers and are not guaranteed.
In no case shall Knotty WoodCraf be liable for any special, incidental, direct, indirect, consequential, punitive, exemplary or special damages (whether sounding in contract, tort, strict liability, or otherwise), all regardless of whether Knotty WoodCraft knew or should have known of the possibility of such losses, arising from any delay in shipment or delivery.
8. Cancellations
Buyer cancellation of door orders, including special/custom orders and/or prefinished doors, is not permitted.
9. Returns
ALL SPECIAL/CUSTOM ORDERS SUCH AS PRE-FINISHED DOORS, CUSTOM SIZED, OR CUSTOM DESIGNED DOORS ARE NON-RETURNABLE AND NON-REFUNDABLE.
10. Disclaimer of Warranties
ANY DESCRIPTION OF THE GOODS CONTAINED ON ANY KNOTTY WOODCRAFT WEB SITE DESCRIPTION, QUOTATION, PURCHASE ORDER, ORDER ACKNOWLEDGEMENT, BILL OF LADING OR SALES INVOICE IS FOR THE SOLE PURPOSE OF IDENTIFYING THEM AND DOES NOT CONSTITUTE A WARRANTY THAT THE GOODS SHALL CONFORM TO THAT DESCRIPTION. KNOTTY WOODCRAFT MAKES NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR OTHERWISE (INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT) WITH RESPECT TO ANY GOODS SOLD BY KNOTTY WOODCRAFT TO THE BUYER, AND KNOTTY WOODCRAFT HEREBY DISCLAIMS ALL SUCH WARRANTIES. For purposes of clarification, Knotty WoodCraft sells the goods to Buyer with a warranty directly from the manufacturer, only to the extent available from the manufacturer.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply, some or all of the disclaimers, exclusions or limitations set forth above and below may not apply and other rights may be available to Buyer.
11. Limitation of Liability
Buyer recognizes that KnottyWoodCraft is a custom door builder. To the maximum extent permitted by law, Buyer's remedies under this agreement are subject to any limitations contained in terms and conditions to Knotty WoodCraft, a copy of which will be furnished upon written request. Furthermore, KnottyWoodCraft’s liability shall be limited to either replacement of the goods, all at Knotty WoodCraft’s option, and to the maximum extent permitted by law, IN NO EVENT SHALL KNOTTY WOODCRAFT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR ANY INDIRECT DAMAGES, OR FOR LOST PROFITS OR DATA (WHETHER SOUNDING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), ALL REGARDLESS OF WHETHER GRAND ENTRY DOORS KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES. In addition, claims for shortages, other than loss in transit, must be made by Buyer in writing not more than three (3) days after receipt of shipment.
All Doors must be installed providing sufficient protection from exposure to weather including excessive moisture/rain as well as excessive heat due to sun exposure. This protection required includes adequate overhang distance that is at a minimum projection from the home at one half the distance from the floor of the overhang to the ceiling of the overhang.
Any deterioration of the wood components of the door unit caused by neglect or failure to protect and seal all exposed surfaces and edges of the door either prior to or immediately after hanging the door are not covered by this warranty. Every door unit regardless of exposure must be annually inspected and maintained by the homeowner. Reasonable maintenance includes ensuring adequate clear topcoat that contains a UV inhibitor and is maintained throughout the life of the door. Painting the door black or any other dark opaque colors can accelerate aging. These colors cause harm to the wood components by absorbing excess heat/UV rays.
The use of a storm door will cause the production of excess heat trapped between the wood door and storm door which will increase the chances of warping and cracking. Any use of storm doors would void the warranty.
Manufacturer reserves the right to require on-site inspections of maintenance and installation procedures before any claim will be processed.
Wood is a natural product therefore any variations in color, texture, grain, or the general surface appearance of wood naturally occurring will not be considered defects. Variations in wood color must be compensated for using staining methods preferably implemented by a professional.
All wood doors are constructed using floating panels. This construction method allows for expansion and contraction. Exposure to severe moisture such as rain in an unprotected environment may result in water penetration through the panels and is not considered a defect. In the event of water penetrating through the edges of the panels in this environment, it will be the consumers responsibility to caulk and or provide a remedy for the water penetration.
12. Modification of Terms & Conditions
Except as stated in the introductory paragraph above, these terms and conditions supersede all other communications, negotiations, and prior oral or written statements regarding the subject matter of these terms and conditions. No change, modification, rescission, discharge, abandonment, or waiver of these terms and conditions shall be binding upon Knotty WoodCraft unless made in writing and signed on its behalf by a duly authorized representative of Knotty WoodCraft. No conditions, usage of trade, course of dealing or performance, understanding or agreement, purporting to modify, vary, explain, or supplement these terms and conditions shall be binding unless hereafter made in writing and signed by the party to be bound. Any proposed modifications or additional terms are specifically rejected and deemed a material alteration hereof. If this document shall be deemed an acceptance of a prior offer by Buyer, such acceptance is expressly conditional upon Buyer's assent to any additional or different terms set forth herein.
13. Assignment
Buyer shall not assign its rights or delegate its duties hereunder or any interest herein without the prior written consent of Knotty WoodCraft, and any such assignment, without such consent, shall be void.
14. Product Compliance & Suitability
Jurisdictions have varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all areas. Kniotty WoodCraft does not guarantee compliance or suitability of the products it sells with any laws, codes or regulations, nor does Knotty WoodCraft accept responsibility for construction, installation and/or use of a product. It is Buyer's responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.
15. Errors / Cancellations
All stenographic or clerical errors are subject to correction by Knotty WoodCraft with attempts to ensure that the content on its web site is complete and current. However,Knotty WoodCraft cannot guarantee that the information contained on its web site will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies, or omissions may relate to price, product description, availability, or otherwise. Knotty WoodCraft reserves the right to correct any error, inaccuracy, or omission, or to change or update the content without prior notice to Buyer. Further, Knotty WoodCraft reserves the right to refuse or cancel any orders (including without limitation any orders containing any error, inaccuracy, or omission) at any time and for any reason whatsoever whether or not the order has been submitted, confirmed, and/or Buyer' s credit card has been charged. If Buyer's credit card has been charged for the purchase and Buyer's order is canceled by KnottyWoodCraft, Knotty WoodCraft shall promptly issue a credit to Buyer's credit card. Except for issuing such credit (if applicable), Knotty WoodCrfats shall have no liability or obligation to Buyer with respect to any cancelled order.
16. Applicable Law
This Agreement shall be governed by and construed according to the laws of the State of Tennessee without reference to its conflicts of law principles. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state or federal court in Hamilton County, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.
Contact Us
Knotty WoodCraft welcomes your questions or comments regarding these terms and conditions.
Knotty WoodCraft
4236057310
Email Address:
Knottywood@epbfi.com